How can we help you?
I don't know how to track my order. Please assist.
After we sent the product, we will provide you the Tracking Number. Just click at the tracking number and it will link you to the infomation of your product.
Can I get a full refund?
You can only get the refund when there is out of stock. After payment, if the timing is too long I am sorry to say that it is difficult to get refund as we may in the process of making your glasses. You can try to email us at mawkoptics@gmail.com and we will get back to you asap.
I received an item as a gift. Can I return it?
Mawk optics give their user to gift on the basis of draws if you get a gift from mawk optics you can take it and dont need to return to us
Can I order online and pick up at a store?
Yes. we can provide delivery to all over in pakistan. we can send your order to your house,office,shop anywhere you want.
I have a new prescription. What can I do?
You can fill in the new prescription in your next order.
What is MAWK Optics and what Products Do you offer ?
PREMIUM EYE GLASSES , PREMIUM QUALITY AND BRANDED SUN GLASSES , SCREEN GLASSES , PRESCRIPTION LENSES ON AFFORDABLE PRICES
What type of payment methods do you accept?
Our payment method is Cash on Delivery
I didn't receive an order confirmation. Why not?
Pls wait for about two hrs for the confirmation. Some emails may take longer time to reach you. If you still never receive the confirmation you can email us at support@hippolook.com
I've just placed an order, is it still possible to modify or cancel my order?
Yes you can make modification on your order if order is not dispatched yet.
What do I do if my package was damaged?
Pls take some pictures and send to us at mawkoptics@gmail.com, we will do a replacement for you. We will only do one time replacement.
What is MAWK Optics and what products do you offer?
MAWK Optics is a premium eyewear brand offering a wide range of products including eyeglasses, sunglasses, screen glasses, and prescription lenses designed for both men and women.
Are all your glasses and lenses branded and original?
Yes. We provide 100% authentic and high-quality eyewear. Our products are sourced and manufactured to meet international quality standards.
How can I place an order online?
You can place your order directly through our website by selecting your desired product, adding it to the cart, and proceeding with checkout. Our process is simple and user-friendly.
Do you provide prescription glasses according to my eyesight?
Yes. You can upload your prescription while placing your order, and we will customize the lenses according to your eyesight needs.
What is the quality of your frames and lenses?
Our frames are durable, stylish, and lightweight, while our lenses feature the latest technologies such as anti-glare, blue light protection, and smart transition for maximum comfort and protection.
What lens technologies are available at MAWK Optics?
We offer a variety of advanced lens technologies, including:
Blue Shield and Quad Shield 4-in-1
Anti-Glare Lenses
Smart Transition Lenses
Premium UV Protection
Do you offer any discounts for first-time buyers?
Yes. At our grand launch, we are offering Flat 65% OFF across the entire store for the first month.
What is your return and exchange policy?
We offer a hassle-free return and exchange policy within 7 days of delivery, provided the product is unused and in original packaging. Prescription lenses, however, are non-refundable.
How long does delivery take and is it available all over Pakistan?
Delivery usually takes 3–5 working days and is available nationwide across Pakistan.
Do you offer Cash on Delivery (COD)?
Yes. We provide Cash on Delivery as well as secure online payment options.
Is online payment secure?
Absolutely. All online transactions are processed through secure and encrypted payment gateways.
If the frame size doesn’t fit me, can I return or exchange it?
Yes. You can request an exchange within 7 days for a different size or frame.
Do you have collections for both men and women?
Yes. We offer a wide variety of eyewear collections for men, women, and unisex designs suitable for every style.
Do you provide international shipping or only within Pakistan?
Currently, we are shipping across Pakistan. International shipping will be introduced soon.
How can I contact customer support if I have more questions?
You can reach our support team via email, phone, or WhatsApp. All contact details are available on our website’s Contact Us page.